Claims, underwriting and policy changes, checked before anyone opens the file.
Malleable reads each submission, checks it against your carrier, state and policy rules, asks brokers or claimants for anything missing, and brings adjusters and underwriters the decision with the evidence attached.
Repetitive insurance work Malleable can take on
Your team keeps the customer relationships, the decisions and the accountability. Malleable takes on the recurring work around them.
First notice of loss (FNOL) intake
Underwriting submission triage
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Policy change requests
Audit evidence collection
State form compliance check
Put AI to work where your team spends its time.
Every submission brings a familiar set of steps: review the documents, apply the relevant requirements, find what is missing, contact the right people, update the systems involved, and decide what should happen next. Malleable handles the recurring work and brings in your team when their expertise or authority is required.
It does the work
Each run follows the steps your team set, across your apps, and asks a person only for the decisions that are theirs.
Your team changes it
Change a rule by asking in plain English. Malleable reviews real runs and suggests improvements, and you approve every change.
You stay in control
You choose which steps run the same way every time and where the AI uses judgment. Every run is recorded step by step.
"My favorite part of using Malleable is how easy it is to iterate on. I am not an engineer, and have previously been intimidated by complex LLMs. While Malleable uses them under the surface, the interface is simple and self-improving. It proactively drafted a change, explained it, and asked if I wanted to roll it out."
Pathpoint is a wholesale insurance brokerage. Every policy, carrier, and state has different rules and norms, and their operations team has to efficiently scale as the business changes.
Now Celeste, leading an operations team of 24, can streamline her team's operations herself. She works with Malleable in plain English, like a teammate, adding new workflows to handle different types of form review that can easily highlight errors to the agent for speedier review and remediation.
Want to see one of your processes run like this?
Book a demo