Starts without prompting
A schedule, a form, an incoming email or message, or a call from another system can start a run, without anyone opening a chat to ask.
Autonomous automation
Work that keeps moving without someone watching it.
Automation is supposed to take work off your plate. If someone still checks every input and rescues every exception, it hasn't. Malleable runs the operation on its own and brings your team in only when a decision belongs to them.
For example
Every Monday, an operation pulls last week's overdue invoices, emails each customer a reminder and posts a summary to the finance channel. Accounts more than 60 days overdue go to the account owner with the history attached.
What autonomous means
Autonomous means nobody has to watch it.
An autonomous operation starts on its own, from a form, an email, a message or a schedule. It gathers what it needs, works across your apps, and copes when a case doesn't go the expected way.
That doesn't give the AI unlimited authority. Your experts decide which calls the AI can make and which need a person. When a decision needs someone, Malleable sends it to them with the context already gathered.
Within your limits
It runs on its own, inside limits your team sets.
Malleable pairs the steps your team set with an AI agent that can handle what those steps didn't plan for, using judgment only where you allow it.
Handles imperfect inputs
Malleable can find missing information and read unstructured inputs like emails and PDFs, and it adapts when a routine case takes an unfamiliar turn.
Finishes the job
The operation keeps the work moving across apps and teams until it's done.
Knows when to ask
Decisions that need someone's authority or expertise go to that person, with the history and a recommendation attached.
How it works
Give the operation an outcome and let it run.
Malleable keeps routine work moving and pauses only for decisions and information that a person has to provide.
- 01
Start
A run starts when work arrives by form, email or message, on a schedule, or when another system calls it.
- 02
Understand
The AI gathers what it needs and works out how your team's rules apply to this case.
- 03
Act
Malleable does the work in your apps and follows through until the outcome is reached.
- 04
Escalate
When a decision belongs with a person, Malleable pauses only there and continues after they decide.
In practice
Measure autonomy by the work that gets finished.
What counts is work that gets all the way done while your team is busy with something else.
Meter configuration at Guidewheel
Field teams submit a few installation details and move on. Malleable performs the repetitive meter configuration work in the background without requiring them to supervise it.
Read the Guidewheel storyReorder exception review
An operation checks reorder recommendations against inventory, lead times and budget, and sends only the exceptions to the planner, each with a recommended action.
See the stepsA buyer's checklist
Ask what still depends on a person.
A flow can run unattended and still leave the exceptions, the follow-up and the upkeep to your team. Look at the whole operation.
- Can work begin without someone opening a chat or pressing a button?
- Can it recover from missing information and unfamiliar cases?
- Can it carry the work across several apps and people until it's done?
- Does it ask people only for the decisions that need their authority or expertise?
- Can your team see what happened in any run without watching it live?
Let's pick an outcome to improve. See results in days, not quarters.
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