MalleableMalleable
All insurance examples

First notice of loss (FNOL) intake

Turns each first notice of loss into a complete claim packet, asks the claimant for any missing photos or reports, and sends only high-risk claims to an adjuster.

The operation

Turn each first notice of loss from email, forms, or call transcripts into a complete claim packet, with missing documents requested and adjuster escalations flagged.
Built it in 6 steps. The claimant sends missing photos or reports from an emailed link, an adjuster reviews the high-risk claims in Slack, and Malleable handles the rest.

Starts when

First notice of loss email, form, or call transcript
Trigger

Capture Loss

Extract claimant, policy, date, loss type, location, severity, and attachments.

Gmail
Extracts claimant, policy, loss details, and attachments from email.

Verify Policy

Check policy status, coverage, deductible, endorsements, and authority.

Guidewire
Checks coverage, deductible, endorsements, and authority.

Claimant Sends What's Missing

Needs input

Email the claimant a short form that already shows the claim details and ask only for the missing photos or report. They upload from the link, with no account.

Gmail
Emails the claimant a secure link to the form, and a reminder if it sits unanswered.

Complete Packet

Check what the claimant sent and assemble the claim packet.

Zendesk
Logs what the claimant sent and builds the ticket trail.

high severity, injury, possible fraud or unclear coverage

← Complete Packet

Adjuster Review

Needs input

Ask adjuster to review high-severity, injury, fraud, or ambiguous coverage.

Slack
Sends high-risk claim details to the adjuster for review.

routine claim

← Complete Packet

Open Claim

Create the claim, attach the packet, notify the claimant, and log the rationale.

Guidewire
Opens the claim with packet, notice, and rationale attached.
Extracting loss details from the first notice...

Step by step

  1. 1Capture Loss: Extract claimant, policy, date, loss type, location, severity, and attachments.
  2. 2Verify Policy: Check policy status, coverage, deductible, endorsements, and authority.
  3. 3Claimant Sends What's Missing: Email the claimant a short form that already shows the claim details and ask only for the missing photos or report. They upload from the link, with no account.
  4. 4Complete Packet: Check what the claimant sent and assemble the claim packet.
  5. 5Adjuster Review: Ask adjuster to review high-severity, injury, fraud, or ambiguous coverage.
  6. 6Open Claim: Create the claim, attach the packet, notify the claimant, and log the rationale.

What the team gets

  • Every first notice becomes a complete claim packet
  • Claimants send missing photos and reports from a link, with no account
  • Adjusters see the high-risk claims, with the evidence attached

Apps it uses

  • Guidewire
  • Zendesk
  • Gmail
  • Slack

Want to see one of your processes run like this?

Book a demo and bring the process you have in mind.

Book a demo