All insurance examples
Audit evidence collection
Pulls the approvals, documents and timestamps for each sampled record, drafts explanations for gaps, and asks the control owner to approve them before packaging the audit.
The operation
Assemble audit evidence for claims, policy, or underwriting reviews from sampled records, required communications, approvals, timestamps, source docs, and exception notes.
Built it in 5 steps. The control owner approves the explanations for gaps in Slack, and Malleable handles the rest.
Starts when
Audit request or scheduled evidence sample
Trigger
Sample Records
Identify scope, sampled claims/policies/submissions, controls, and deadlines.
Guidewire
Identifies audit scope, sampled records, controls, and deadlines.
Collect Evidence
Gather approvals, communications, documents, timestamps, and system events.
Box
Pulls approvals, documents, communications, and timestamps.
ServiceNow
Pulls service events and operational evidence for the audit sample.
Explain Exceptions
Draft explanations for gaps, deviations, or late approvals.
Control Review
Needs input
Ask control owner to approve explanations or remediate evidence gaps.
Slack
Sends evidence gaps and explanations to the control owner.
Package Audit
Create final evidence packet with approved explanations, index, and source links.
Box
Builds the final evidence packet with index and source links.
Sampling records for the audit scope...
Step by step
- 1Sample Records: Identify scope, sampled claims/policies/submissions, controls, and deadlines.
- 2Collect Evidence: Gather approvals, communications, documents, timestamps, and system events.
- 3Explain Exceptions: Draft explanations for gaps, deviations, or late approvals.
- 4Control Review: Ask control owner to approve explanations or remediate evidence gaps.
- 5Package Audit: Create final evidence packet with approved explanations, index, and source links.
What the team gets
- Audit packets assemble faster
- Evidence gaps route to owners
- Every decision stays traceable to its source
Apps it uses
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