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How Malleable compares

Malleable vs. enterprise agent platforms

Copilot Studio, Gemini Enterprise and Agentforce give you an agent that decides every step, or a drawn flow with an agent in one step. Malleable puts both in one operation. Your team sets the fixed steps, and the AI uses judgment where you allow it.

The main difference

Who decides what happens next?

Say a supplier emails an invoice, and the price is higher than on the purchase order. Here's what happens next in each case.

Open-ended agents

You give an AI agent instructions and tools. It works out the steps itself, every run.

With that invoice

The agent starts fresh each time, reading the invoice and deciding what it should run. It sometimes has notes for itself, but each run can influence another and there's no audit trail along the way.

Fixed automation flows

A builder draws every path ahead of time. AI can fill in a step, but the drawn paths decide what happens next.

With that invoice

The flow runs the same path every time. An AI step can read the invoice, but if nobody built a path for a price change, the run stops or takes the default branch, and someone has to sort it out by hand.

Malleable

Your team says which steps always run the same way and where the AI can use judgment. One agent follows those steps for the whole run.

With that invoice

Matching the invoice to the purchase order runs the same way every time. The AI decides whether the new price looks like a mistake, using your price list. Anything over a set amount goes to the controller, as a form with the invoice, the purchase order and a recommendation.

Side by side

How they compare

Each row is something you can check in a demo, or in the other tool's docs.

Fixed steps and AI judgment
Enterprise agent platforms
One or the other: an agent that decides every step, or a flow with an agent in one step.
Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.
People outside your company
Enterprise agent platforms
People usually need to be inside your organization.
Malleable
Anyone can answer from a secure link, with no account.
Changing it
Enterprise agent platforms
A maker edits the agent or redraws the flow.
Malleable
Your team says what changed, in plain English. No builder needed.

When to choose Malleable

  • The work crosses teams and waits on people, inside or outside your company.
  • The same work comes up again and again, and parts of it need judgment.
  • The people who run it need to change it themselves.
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