Salesforce Agentforce
It depends which Salesforce tool runs it: Agent Script, Flow or Agentforce Operations. Exceptions from AI tasks go to a person to handle.
Malleable vs. Salesforce Agentforce
Agentforce builds AI agents on your Salesforce data. Back-office processes run in Agentforce Operations, a separately licensed workspace. In Malleable, fixed steps and AI judgment live in one operation, across all your apps.
In common: Both mix AI with fixed steps and hand work to a person with the context.
The main difference
What happens when a case doesn't fit the plan?
Malleable
The AI works out what the case needs, at the steps where your team allows it. If something is missing, it looks it up or asks the right person. The fixed steps still run the same way every time.
Side by side
How they compare
Each row is something you can check in a demo, or in the other tool's docs.
Salesforce Agentforce
Malleable
Fixed steps and AI judgment
Salesforce Agentforce
Split across Agent Script, Flow and Agentforce Operations.Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.Bringing in a person
Salesforce Agentforce
A builder places each approval in a blueprint ahead of time.Malleable
Malleable sends them a short form with the context, then waits for their answer.Changing it
Salesforce Agentforce
Each piece is changed in its own builder.Malleable
Your team says what changed, in plain English. No builder needed.When to choose Malleable
- The work crosses teams and waits on people, inside or outside your company.
- The same work comes up again and again, and parts of it need judgment.
- The people who run it need to change it themselves.