Zapier
An AI step can reason inside its step. Then the Zap's paths decide what happens next.
Malleable vs. Zapier
Zapier connects 9,000+ apps with Zaps a builder sets up step by step. Malleable is for work that crosses teams and waits on people. An AI agent runs the whole operation, following the steps your team set.
In common: Both connect your apps and mix AI with fixed steps.
The main difference
What happens when a case doesn't fit the Zap?
Malleable
The AI works out what the case needs, at the steps where your team allows it. If something is missing, it looks it up or asks the right person. The fixed steps still run the same way every time.
Side by side
How they compare
Each row is something you can check in a demo, or in the other tool's docs.
Zapier
Malleable
Fixed steps and AI judgment
Zapier
Fixed steps a builder sets up. An AI step does its part, then the Zap's paths decide what happens next.Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.People outside your company
Zapier
Each reviewer needs a Zapier account.Malleable
Anyone can answer from a secure link, with no account.Changing it
Zapier
A builder edits the Zap and publishes it again.Malleable
Your team says what changed, in plain English. No builder needed.Already using Zapier?
Keep the Zaps that work. A Malleable operation can start a Zap with a webhook, and can use the apps connected to your Zapier account through Zapier's MCP server.
When to choose Malleable
- The work crosses teams and waits on people, inside or outside your company.
- The same work comes up again and again, and parts of it need judgment.
- The people who run it need to change it themselves.