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It does the work
Custom forms for handoffs
When the operation needs something from someone, it sends them a short form for that request, with the context they need.
How it works
- Built with the operationMalleable builds each form as part of the operation. Nobody designs a screen by hand.
- Each form includes contextThe form shows what the person needs to know about the case, so they don't have to read through email threads or documents to catch up.
- It reaches people where they areBy email, in Slack or Teams, or as a link. They don't need a Malleable account.
- It keeps things movingIf someone doesn't answer, Malleable nudges them, can follow up in another app, and escalates to someone else if needed.
- Everyone sees only their partA supplier sees their question, and nothing about your internal approvals.
For example
A customer's warranty claim is missing a receipt. Malleable emails the customer a short form that already shows the claim details and asks for one thing: the receipt. They upload it from the link, with no account, and the claim moves on to review.
See a full operation like this →More detail in the docs: Hand-offs →
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