An internal technical team
The team explains the change to engineering, waits its turn, then checks that it does what they meant.
Malleable vs. an internal build
An internal team can build exactly what you need. Then every change waits behind other engineering work. With Malleable, the people who run the process change it themselves. MGT Insurance's three-person accounting team built over 50 operations with no engineering involvement.
In common: Both can fit software to your exact process, systems and data.
The main difference
Who makes the change when the process changes?
Malleable
The people who run the process say what changed, in plain English, and test it before it goes live.
Side by side
How they compare
Each row is something you can check in a demo, or in the other tool's docs.
an internal technical team
Malleable
Fixed steps and AI judgment
an internal technical team
Whatever engineers write into the code.Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.Bringing in a person
an internal technical team
Engineers build each approval screen.Malleable
Malleable sends them a short form with the context, then waits for their answer.Changing it
an internal technical team
A ticket for engineering, prioritized against other work.Malleable
Your team says what changed, in plain English. No builder needed.When to choose Malleable
- The work crosses teams and waits on people, inside or outside your company.
- The same work comes up again and again, and parts of it need judgment.
- The people who run it need to change it themselves.