An external consultant
The consultant delivers a build. When the process changes, you explain it again and wait for the consultant, or a new maintainer, to catch up.
Malleable vs. hiring a consultant
A consultant learns your process and builds around it. When the process changes, you explain it all again. With Malleable, your team makes the change in plain English.
In common: Both start from your team's actual process, not an off-the-shelf template.
The main difference
Who can change it after delivery?
Malleable
Your team describes the process and sees it as a diagram, which is what runs. When the process changes, they say what changed.
Side by side
How they compare
Each row is something you can check in a demo, or in the other tool's docs.
an external consultant
Malleable
Fixed steps and AI judgment
an external consultant
Whatever the consultant builds in.Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.Bringing in a person
an external consultant
The consultant builds each approval screen.Malleable
Malleable sends them a short form with the context, then waits for their answer.Changing it
an external consultant
A new scope of work.Malleable
Your team says what changed, in plain English. No builder needed.When to choose Malleable
- The work crosses teams and waits on people, inside or outside your company.
- The same work comes up again and again, and parts of it need judgment.
- The people who run it need to change it themselves.